Clik here to view.
Structuring user needs workshops around data
Finding a starting point for user needs workshops can be difficult. For this week’s workshop for HMRC’s charities content we used data to structure the agenda. Initially, fellow content designer, Kelly...
View ArticleWhat we've been up to in the last week - 12 February
Here are a few of the things we’ve been doing in the last seven days: Product We've been analysing specialist user needs around the Autumn Statement (published last December) and using those lessons to...
View ArticleFormatting: table width, bold and italics
As more and more HMRC editors get ready to create content on the Whitehall publisher system, we're starting to get a few questions about things like layout and formatting. We'll try to answer some of...
View ArticleHow to write effective detailed guides
To write a detailed guide, you should always start with the user need. Pasting this temporarily into the top of your document will help shape the content around the need. What do you want people to...
View ArticleLabelling HMRC document types
User research has highlighted some weaknesses in how we currently label documents on GOV.UK. This is particularly apparent for specialist users of HMRC content. We use labels on GOV.UK like...
View ArticlePrioritising work for HMRC transition
The HMRC transition is the largest agency transition to GOV.UK. The HMRC website has: 13 million page views each week (this figure excludes page views on the online services that require the user to...
View ArticleUpdate: Labelling HMRC document types
Some users have commented that they can't open google documents and therefore cannot look at the google document on our post to our previous post about Labelling HMRC document types. Therefore, we...
View ArticleRedirecting statutory pay content
This week we've been publishing guidance on statutory pay for employers on GOV.UK. To complete the transition of this content we've now set up redirects from the old pages on HMRC's website. The aim is...
View ArticleClik here to view.
Introducing the content planner
The Content Planner is a tool we’ve built to make the HMRC website transition to GOV.UK easier and more efficient. It gives HMRC and the HMRC transition team in GDS a shared space to create, agree and...
View ArticleCommunicating the transition of HMRC to GOV.UK
In the past few months we've made great progress with transitioning content from HMRC and 300+ agency websites to GOV.UK. So far we've managed these transitions in two separate teams but we realised...
View Article
